Troubleshooting

Solution:

1. Open your form in edit mode
2. Click Settings (gear icon) → Quizzes tab
3. Ensure "Make this a quiz" is toggled ON
4. Assign point values to all questions

Solution:

1. Open your form settings
2. Go to General tab
3. Enable "Collect email addresses"
4. Submit a new test response

Certificates are only sent to participants who meet or exceed the passing score.

Solution:

• Verify your passing score setting in CertifyForms
• Ensure test responses score above the threshold
• Check the score calculation in your form

Common mistakes:

Merge tags only work in Google Slides text boxes.

Solution:

• Ensure tags are in actual text boxes, not images
• Don't place tags inside shapes without text
• Use Insert → Text Box to add new text areas

Solution:

1. Verify template URL is correct
2. Ensure template is set to "Anyone with the link can view"
3. Check that only the first slide is used
4. Try copying the template to create a fresh version

Check these common issues:

• Text boxes may be too small for longer names
• Font sizes might need adjustment
• Ensure adequate margins around content
• Test with various name lengths

CertifyForms needs these permissions to function:

• Access to your Google Forms (to read responses)
• Access to Google Slides (to generate certificates)
• Access to Google Drive (to store certificates)
• Send emails on your behalf (to deliver certificates)

All permissions are necessary for the add-on to work properly.

If you're seeing quota warnings:

1. Check your current plan in the CertifyForms sidebar
2. View remaining certificate quota
3. Upgrade to a higher tier if needed
4. Contact support if you believe there's an error